Sightline

L&Q - Contractor Training

London & Quadrant:
Getting it Right (Training DVD)

L&Q manages over 57,000 homes in greater London and the south east.

Because customer care is a top priority, the company needs to ensure that the people who repair and maintain its tenants homes “get it right” when it comes to good working practices.

We were asked to produce a training DVD that would grab their attention and deliver important messages that stuck.

We devised a series of light-hearted scenarios played out by Actors to show the obviously “wrong” and then “right” ways of working - including arriving on time, attitude, having the right tools and parts, and clearing up afterwards. Each scenario ends with a graphic summary.

The response by the repair operatives has been extremely positive and the improvements to how they work is immediate.

This is one of the many Video-DVDs we have produced for L&Q over the years: for training, corporate promotion, and tenant consultation during stock transfer campaigns.

We produce Television commercials and Infomercials that are broadcast on regional, national and digital channels - in the UK and around the world. With 15 years of experience under our belt, and as an official ITV media buying agency, we turn the whole process of commercial production, broadcast clearance and airtime buying into cost effective solutions.